These are some of the most common questions practices ask before talking with us. If you have more questions, please feel free to use our contact form, shoot us an email or give us a call. We would be happy to answer any additional inquiries that you may have.

 

F.A.Q.

Q: Do you hold any compliance certifications?

A: Yes! We hold a SOC 2 Type 2 certification.

Q: How do you deal with nursing licensure? Our practice is not in Colorado.
A: All of our nurses hold nursing licenses or are granted reciprocity in every state where we take call. We are happy to obtain additional licensure if needed.
Q: Who will talk with my patients?

A: An experienced Women’s Health RN will always talk with your patients.

Q: If a patient leaves a message how long does it take for you to call them back?
A: We do our best to answer as many calls live as possible. If a patient leaves a voice message, a return call will be made within minutes.
Q: Do you carry standing medication orders?
A: We sure do! During the initial set up process, you will be given the opportunity to customize this list.
Q: Do you provide coverage during our lunch hour?

A: Absolutely! In fact, we can cover more than just your lunch hour! Our Daytime service is poised and ready to assist you for office closures, holiday celebrations, inservices, inclement weather, or everyday use!

Q: What if we need to close our office unexpectedly?
A: If you have an emergency closure due to inclement weather or you experience a phone system failure, give us a call and we’re happy to help.
Q: Do you carry your own malpractice/liability insurance?
A: Yes we do! We are happy to provide you with a copy of our insurance rider/declaration page.
Q: I have a colleague who would like to use your service. Do you provide services for other specialties?

A: Our focus is women’s health, and we work with practices across the full spectrum of women’s health care, including OB/GYN, midwifery, MFM, UroGyn, GynOnc, and breast surgery. We don’t cover other specialties. Women’s health is what we know, and it’s what we’re great at.

Q: For the subscription service, is there a limit on how many times our staff can run a protocol?

A: Nope! There’s no limit on the number of a times a patient might think she’s in labor or be experiencing a frightening situation, so there’s no limit on the number of times you can access or run protocols. Please, use them as many times as you need to take great care of your patients!

Q: What states do you serve?
A: We currently take calls for practices in Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Kansas, Maryland, Massachusetts, Missouri, New Hampshire, Oregon, Texas, Washington, and Wisconsin. We can also work in any state that participates in the Nurse Licensure Compact. If your practice is in another state, please get in touch, and we’ll talk about what coverage would look like.